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Dean-Studios Limited

Terms of Service

Effective date: 01/12/2025

Version: 1.0

1. Introduction

These Terms of Service ("Terms") constitute a binding agreement between Dean Studios Limited ("Dean," "we," "us," "our") and any User or Business accessing the Dean digital scheduling and booking platform ("Platform").

By using the Platform, you agree to be bound by these Terms, the Privacy Policy, and Refund Policy. If you do not agree, you must discontinue use immediately.

Dean operates as a technology intermediary, providing automated booking, scheduling, payment facilitation, messaging, analytic reporting, and related digital automation tools. Dean is not the provider of the underlying services rendered by Businesses.

2. Scope of Services

Dean provides:

  • automated appointment scheduling and reminders;
  • digital invoicing and secure payment facilitation;
  • automated client notifications and follow-up messages;
  • performance dashboards and operational analytics;
  • multi-channel communication integrations.

Dean shall use commercially reasonable efforts to maintain a 95% uptime service capability, subject to maintenance and force majeure events.

3. User Obligations

Users shall:

  • provide accurate account information;
  • secure login credentials;
  • comply with Nigerian law and Platform standards;
  • refrain from fraudulent, abusive, or unauthorized use of the Platform.

Dean may suspend or terminate access where misuse or non-compliance is detected.

4. Bookings, Cancellations & Refunds

4.1 Booking Finality

Bookings made on the Platform constitute a binding appointment between the User and the Business.

4.2 Cancellation Window

Cancellations must be made not less than twenty-four (24) hours before the scheduled service time.

Cancellations made within 24 hours are not refundable.

4.3 User Default (No Refund)

No refund is permitted where the User:

  • fails to attend ("no-show");
  • cancels after the booking has expired;
  • submits incorrect booking information;
  • elects not to use a service the Business is prepared to deliver.

4.4 Business Default (Secure Points Only)

If the Business fails to deliver the booked service, compensation shall be issued exclusively in Dean Secure Points:

  • equivalent in value to the booking;
  • non-cash, non-transferable;
  • valid for three (3) months only.

Expired Secure Points are forfeited without liability to Dean.

5. Payment Terms

Users agree to:

  • pay all subscription and transaction fees applicable;
  • accept a 1% payment processing fee on all payments;
  • acknowledge that subscription and processing fees are non-refundable.

Dean may adjust pricing with reasonable notice. Renewals are subject to timely payment.

6. Service Levels and Support

Dean shall:

  • respond to support enquiries within reasonable timelines;
  • resolve service disruptions as promptly as practicable;
  • provide service credits, at Dean's discretion, for material service interruptions.

Service credits are not redeemable for cash.

7. Liability Limitations

To the maximum extent permitted by law:

  • Dean is not liable for the quality, adequacy, or timeliness of services provided by Businesses;
  • Dean shall not be liable for indirect, special, incidental, or consequential damages;
  • Dean's total liability is limited to the value of Secure Points or service credits issued;
  • Dean is not liable for user negligence, incorrect bookings, late cancellations, or expired Secure Points.

Nothing herein limits liability for fraud or wilful misconduct.

8. Data Privacy

Dean processes personal data in accordance with the Nigeria Data Protection Act, 2023, including rules on data retention, cross-border transfers, and high-impact data.

All data processing practices are governed by the Privacy Policy.

9. Confidentiality and Intellectual Property

Users must maintain confidentiality of non-public information obtained through the Platform.

All intellectual property, software, technology, and content on the Platform belong exclusively to Dean. Users receive a limited, revocable, non-exclusive licence to use the Platform.

10. Termination

Dean may suspend or terminate Platform access for:

  • breach of these Terms;
  • unlawful activity;
  • non-payment; or
  • misuse of the Platform.

Users may terminate by discontinuing Platform use; however, no refunds are granted upon termination.

11. Force Majeure

Neither Party shall be liable for delays or failures caused by events beyond reasonable control, including system failures, acts of God, or governmental actions.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Nigeria.

Any dispute shall be resolved through negotiation, failing which it shall be submitted to arbitration in Lagos under the Arbitration and Mediation Act 2023.

13. Amendments

Dean may amend these Terms at any time. Continued use of the Platform constitutes acceptance of the amended Terms.

14. Contact Information

Dean-Studios Limited

Email: contact@deanscheduling.com